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 Building Rapport
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 alt="What is assertiveness'">
<h3><a href="how-to-be-more-assertive.html">How To Be More Assertive</a></h3>
<p><a href="how-to-be-more-assertive-part1.html">
What is<br>assertiveness'
</a></p><p><a href="how-to-be-more-assertive-part2.html">
Four styles
</a></p><p><a href="how-to-be-more-assertive-part3.html">
Rights and<br>responsibilities
</a></p><p><a href="how-to-be-more-assertive-part4.html">
Positive beliefs
</a></p><p><a href="how-to-be-more-assertive-part5.html">
Being direct
</a></p><p><a href="how-to-be-more-assertive-part6.html">
Expressing<br>disagreement constructively
</a></p><p><a href="how-to-be-more-assertive-part7.html">
Managing the other<br>person's behaviour<br>by enforcing<br>a process
</a></p><p><a href="how-to-be-more-assertive-part8.html">
Building rapport
</a></p><p><a href="how-to-be-more-assertive-part9.html">
Focusing on facts
</a></p><p><a href="how-to-be-more-assertive-part10.html">
Focusing on<br>consequences
</a></p><p><a href="how-to-be-more-assertive-part11.html">
Stopping put-down<br>behaviour
<p><a href="how-to-be-more-assertive-part12.html">
Text Book Techniques
</a></p><p><a href="how-to-be-more-assertive-part13.html">
Personal<br>action planning
</a></p>
</div>
 <h1>Building Rapport</h1>
 <h2>How To Be More Assertive: Part 8</h2>
<p>It is easier to get what you need from someone (and to find out what they need) if you have a good rapport with someone.  That involves:</p>
<ul>
<li>Using active listening skills to hear what they are saying.<br><br>
<li>Making empathetic statements, that demonstrate you understand their situation and needs.<br><br>
<li>Asking them questions about their views, or the problems they see, or the reservations they have<br><br>
<li>Finding things that you have in common and talking about them<br><br>
<li>Dealing with them face to face (not by telephone or email) and looking them in the eye<br><br>
<li>Taking an interest in the whole person, and their wider interests, not just their work or the task they are currently working on.
</ul>
<p>Building rapport is analogous to strengthening a bridge over a river: the stronger the bridge, the more it can carry.  That is, the better rapport that you have in a relationship with someone, the more you can ask of them.</p>
<br><br>
 <a href="how-to-be-more-assertive-part9.html" class=sidelink>How To Be More Assertive:<br>
 Part 9: Focus on Facts</a>

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